In my portal it says I can’t make online payments. Why not?
Please contact your property manager, as this is a service they can choose whether or not to offer their tenants.
How do I delete my saved auto payment?
Your auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. To delete the auto payment, click Delete.
Can my property manager see any of my payment information?
No. Your property manager cannot see any of the payment information you have saved or have previously entered.
I no longer rent with this property manager. How do I delete my account?
Please contact your property manager and ask them to delete the login information associated with your account.
What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
What type of bank account can I use to pay by eCheck?
You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.
Is there a maximum amount I can pay with an eCheck payment?
For fraud protection purposes, the maximum amount allowed for a single eCheck payment is whichever sum is greater: 3x the amount of your monthly recurring charges, 3x the amount of charges due now or set to post in the next 15 days, or $5,000. This is the maximum for a single transaction, so you can make multiple payments if necessary. Please note, if your move-in charges are dated in the future, you will only be able to pay up to $5,000 in a single payment until those charges are due.
Is there a maximum amount I can pay with a credit or debit card?
You can pay 2x your monthly rent charge or $3,000 in a single credit/debit card payment, whichever sum is greater. If 2x your monthly rent charge exceeds $10,000, you cannot pay more than $10,000 in a single payment.
Please note, if your monthly charge amount increases or if you start paying for a new unit in the same Online Portal, the max allowed for a credit or debit card payment will not change. This only applies to payments made via credit or debit card, so you can switch to eCheck to pay a larger amount in one payment. If you would like to increase the max amount allowed to match your current monthly charge amount, please ask your property manager to contact AppFolio about the issue, but please know that your convenience fee will also increase.
What will an online payment look like on my bank statement?
eCheck payments appear as “VR Real Estate or Run Hill LLC”. Credit or debit card payments plus the online portal convenience fee appear as “AF* VR Real Estate or Run Hill LLC.”
Can I get a printed receipt for my payment?
Please contact your property manager and they can provide you with a receipt. You can also see record of your payments on the Account Ledger in your Online Portal.
Can I change the language of my Online Portal?
You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.
How do I update my electronic signature for signing documents?
Update your electronic signature for signing documents electronically in the Account Profile tab of your Online Portal.
How do I view my past payments?
In the Payments tab, click the View Account Ledger button to see your entire payment history.
I do not have a bank account or credit card, is there another option?
Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payments is $3.99 for up to $1,500.00 in cash.
I have two (or more) Online Portals but I’d like to have them combined into one. How do I do this?
Only your property manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.